How to Open a Support Ticket

Support tickets are the best way to get help from our team and track the progress of your request.

Step 1: Log in to the Client Area

First, log in to the Client Area using your email address and password.

Step 2: Go to the ticket form

In the main menu, click Support and then Open New Ticket. You can also use the Open Ticket link on the dashboard if it is available.

Step 3: Choose the right department

Select the department that best matches your issue, for example Technical Support, Billing & Accounts, Sales, or Abuse/Security.

Step 4: Enter a clear subject

Use a short, clear subject line such as “Website down on example.com” or “Invoice question for March”.

Step 5: Describe your issue

In the message box, explain what is happening, which service is affected, and any error messages you see. Include steps we can use to reproduce the problem if possible.

Step 6: Attach files (optional)

If screenshots or log files will help, use the attachment option to upload them with your ticket.

Step 7: Submit the ticket

Click Submit. You will receive a confirmation email with a ticket ID, and you can view or reply to the ticket under Support > Tickets.